Shipping and Returns

Order Support

All prices are in Australian dollars with GST included. Prices are subject to change without notice, including freight options. All items remain the property of TarraWarra Museum of Art until paid for in full. Please retain your receipt as proof of purchase.

Members Discount 

Email us via museum@twma.com.au with your Membership number to receive a discount code to be applied at checkout. Premium Members receive 20% discount on all items*. Find out more about becoming a Member. 

Processing Times

All orders will be processed within 3 business days (excluding Mondays when the Museum is closed). From time of order processing, please allow up to 10 business days for postage within Australia.

Freight Costs and Tracking

Shipping options within Australia are selected and applied at checkout. We offer flat rate Standard Post for $14 and Express Post for $18 (up to 5kg total order weight). If you would like your item to be sent by registered post, $4 is added to shipping and a signature will be required on delivery. Please select Standard Post (signature required) at checkout.

When your order is dispatched you will receive a confirmation email from TarraWarra Museum of Art with your tracking number and link to track your item via www.auspost.com.au. Australia Post will be able to provide further information regarding freight times and expected delivery.

At this stage, TarraWarra Museum of Art is unable to ship internationally.

Click & Collect from TarraWarra Museum of Art is available for certain fragile goods. You will be contacted via email when your order is ready to collect. 

Returns

Returns are permitted provided items are received within 30 days of purchase, in their original and saleable condition with proof of purchase. 

Several types of goods are exempt from being returned, including:

• Sale items
• Gift cards
• Memberships
• Exhibition Catalogues
• DVDs

Once your return is received and inspected, we will send you an email. If your refund is approved, it will be processed within 10 days and a credit will be applied to your credit card or original method of payment.

To return your product, please mail it to: 313 Healesville-Yarra Glen Road, Healesville VIC 3777, Australia.

You are responsible for shipping costs for change of mind returns. Shipping costs are non-refundable.

In the unlikely event of an item arriving damaged, please contact us via museum@twma.com.au within 14 days of receipt of goods.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange your item, send us an email at museum@twma.com.au.