Refund policy
Returns are permitted provided items are received within 30 days of purchase, in their original and saleable condition with proof of purchase.
Several types of goods are exempt from being returned, including:
- Sale items
- Gift cards
- Memberships
- Exhibition Catalogues
- DVDs
Once your return is received and inspected, we will send you an email. If your refund is approved, it will be processed within 10 days and a credit will be applied to your credit card or original method of payment.
To return your product, please mail it to: 313 Healesville-Yarra Glen Road, Healesville VIC 3777, Australia.
You are responsible for shipping costs for change of mind returns. Shipping costs are non-refundable.
In the unlikely event of an item arriving damaged, please contact us via museum@twma.com.au within 14 days of receipt of goods.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.